Legal
Refunds & Cancellation
Last updated 8 October 2026
You can cancel a paid plan at any time. You keep what you paid for until the end of the billing period, and you won't be charged again. This page explains when we refund a payment.
1. Cancelling
The workspace owner can cancel from Billing in the dashboard, or by emailing support@uphai.in. Your paid plan stays active until the end of the current billing period, then the workspace moves to the Free plan. No further payments are taken.
Moving to the Free plan doesn't delete anything: monitors beyond the Free limit are paused, and you can upgrade again at any time.
2. Changing plans
Upgrades take effect immediately. Downgrades take effect at the end of the current billing period, so you keep the higher plan for the time you've paid for.
3. Refunds
Payments are for a month of service, so we don't refund unused days when you cancel or downgrade part-way through a month. We do refund in full:
- duplicate charges for the same period;
- a renewal charged after you cancelled;
- any amount charged in error.
3.1 Service problems
If UpHai itself was unavailable for a significant part of a billing period, write to us and we will offer a credit or a refund proportionate to the time lost.
4. How to ask for a refund
Email support@uphai.in from the account owner's email address within 30 days of the payment, with the invoice number. We reply within 2 business days.
Approved refunds are issued through Razorpay to the original payment method within 7 business days. Your bank or UPI app may take a few more days to show it.